Quick answers about ReferredBy, product access, interest, statements and account support.
ReferredBy is a digital platform for community-vetted financing. It gives borrowers a profile through which they can see applicable lending access, account level, credit rating, documents, lender information, statements and repayment history.
The updated model is designed around participating lenders and lending societies. Your Interest Confirmation screen identifies the referring partner, lender and lending society connected to the applicable product flow.
There is no single amount that applies to everyone. Your Profile and Request Loan screens show the limits currently available to your account, subject to your level, status and applicable product rules.
A product may be unavailable because of your current account status, an active or outstanding loan, document/KYC requirements, account level or other product eligibility rules. The app remains the source of truth for your account.
Your Interest Confirmation screen shows the active interest mode and the values that apply to your account. Depending on the product setup, the screen may display portfolio/base, individual/rating-based or subsidised interest information.
ReferredBy records a credit-rating history in the app. The score screen helps you see your current rating and the rating events that have been recorded against your profile.
Open your Profile and select Statement. The loan statement displays the relevant loan reference, amounts, key repayment dates and payment tools. Credit Score History is available separately.
Your Profile displays document and KYC indicators and the date on which documents need to be updated. Follow the prompts shown in your account when an update is required.
For account-specific support, contact ReferredBy via WhatsApp on +264 85 738 466 or email support@referredby.com.na.
